Approved source
The policy or source used for comparison.
INDEPENDENT REVIEW FOR CUSTOMER-FACING AI
Find the
edge case.
We test customer-facing AI against the rules your business actually runs on. So the first person to find the bad answer isn't your customer.
Independent review of customer-facing AI before launch and after meaningful change.
01 / YOUR RULES02 / REALISTIC PROMPTS03 / EVIDENCE, NOT VIBES
WHAT YOU RECEIVEEvery finding
Every finding
has a trail.
The review record links each finding to its reference, agreed test, observed answer and assessment.
REVIEW RECORD / STRUCTURE01 — 04
Agreed scenario
A customer situation chosen for the review.
Recorded answer
The exact answer from the reviewed version.
Review finding
A comparison against the agreed rule.
THE WORK, IN THREE MOVESReadable by
Readable by
builders.
Agree the spec
We map the bot to the approved source, define what counts as correct, and write realistic test cases.
Run the cases
We record exact answers, compare them with the rule, and have a person review material findings.
Hand back proof
You get a concise evidence log and one bounded retest after your team makes changes.
THE FIRST ENGAGEMENTOne bot.
One bot.
Twenty cases.
Clear findings.
A focused review for one customer-facing assistant and one use case. Built for teams preparing a client handoff, release, or meaningful bot update.
We confirm the scope, contracting party and fee in writing before work starts. Email hello@ruvinen.com.
- 20 agreed customer scenarios
- Answers tied back to your policy
- Human-reviewed material findings
- One bounded retest
- Scope and limitations stated up front